Privacy Policy

Personal Information: When you make a booking or inquiry, we collect:

• Full name and contact details (email address, phone number)
• Driver's license information and identification documents
• Passport or government-issued ID details
• Date of birth and age verification
• Payment and credit card information
• Rental preferences and booking details
• Pickup and drop-off locations

Automatically Collected Information:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Referral sources

We use the information we collect to:

• Process and manage your car rental bookings
• Verify your identity and driver eligibility
• Process payments and security deposits
• Communicate with you about your rental (confirmations, reminders, updates)
• Provide customer support and respond to inquiries
• Comply with legal requirements, including obtaining temporary driving permits
• Improve our services and website experience
• Send promotional offers (only with your consent)

When you rent a vehicle from us, a USD $500 card hold is placed on your credit card as a security deposit. This hold:

• Is a temporary authorization, not an actual charge
• Will be released after the vehicle is returned safely and inspected
• May be applied to cover repair costs if the vehicle is returned damaged

Payment information is processed securely and we do not store full credit card numbers on our systems. We use industry-standard encryption to protect your financial data.

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Government authorities: To obtain temporary driving permits for foreign visitors
• Payment processors: To process rental payments and security deposits
• Insurance providers: If required for rental coverage
• Legal authorities: When required by law or to protect our rights

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes:

• Secure, encrypted data transmission
• Limited access to personal information by authorized personnel only
• Regular security assessments

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Rental records are typically retained for 7 years for legal and accounting purposes.

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal retention requirements)
• Opt out of marketing communications at any time
• Lodge a complaint with relevant data protection authorities